RETURN

Esperamos que goste de tudo da DODO DEER. Caso contrário, devolva em até 14 dias pelo portal de devoluções:

* A devolução deve ser registrada em até 7 dias após o recebimento.
* A devolução deve estar no estado e embalagem originais.
*  Any free products must be returned.
* Produtos gravados ou danificados: sem reembolso
*  Let us know within 7 days if you want to return your product. From the moment you've given us your return notice, you have 7 days to return the product to us.

Do you want to return or exchange something? Then contact us here for your request：after-sales@dododeer.com

How do I return my order?

1. Click 'start a return' and enter your email address and order number.
2. Tell us which products you want to return and why. Proceed to the next step
3. Choose a carrier of your choice and confirm your return.
4. Your return label is immediately created. We will also automatically send you the label by email.
5. Pack your return carefully with minimal movement space for the shipped products.
6. Hand over your package to the chosen carrier and have the barcode scanned.
7. We will process the exchange or refund within 10 working days of receipt.

Items should be sent back in their original condition and packaging, including accessories, tools, and free products. Once the product is received, we will refund your purchase (excluding any shipping, payment or personalisation fees). If any damage to the packaging or product, the resulting costs may be deducted from the refundable amount.

REFUND

Can I get a refund?

We would rather see that you like our watches or bracelets, but if you suddenly don't like them after purchasing them, of course you can get a refund. You must click the refund button in time, and we will refund you within 3 days after we receive the returned goods,Refund to your payment account.

Will my fees be deducted from the refund?

If the product has been shipped and there is already logistics information, we will deduct $10 from your refund. If there is no logistics information for the product, cancel the order and we will immediately refund the full amount,Refund to your payment account..